We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it, for a prompt exchange for the same item, or a full refund. Personalized items cannot be accepted for return, unless there is a product defect. We would like your order to be made just RIGHT! We understand that mistakes happen.

Please review your personalization information before submitting your order. Check spelling, dates and names carefully. 

**During the busy holiday season we try our best to guarantee your gifts will arrive on time, but due to mass orders and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. Please e-mail us: info@cyndysbeas.com if you have any questions or concerns before placing your order.**

Shipping is done through Canada Post regular shipping, 5-7 days within North America and 10 days for International orders. Delivery time to the USA may take up to 7-10 days. Shipping to Australia or New Zealand is on a 6-10 day priority charge. This is a must as regular packages can take anywhere up to 4 months to arrive based on experience.